Buy a Bundle Pack, get a FREE Pet Water Cup! A $19.99 value!

Free two day shipping on orders over $50

Your cart

Your cart is empty

Continue shopping

Shipping policy

Shipping Information

Standard Shipping Costs:

Enjoy FREE DELIVERY on orders of $50 or more and on any subscription order.

Standard shipping costs for orders below $50 are $16.63.

Delivery Time Frame:

  • Standard delivery: 5-8 working days.

Shipping Methods:

  • Smaller parcels are sent via tracked delivery.

  • For larger orders, expect a notification from FedEx. These couriers offer a text messaging service, so please add a mobile number to your account to receive updates about your parcel.

Order Weight Restriction:

  • The order weight restriction is 22 lbs. If your order exceeds this amount, please place separate orders of 22 lbs or less.

Holiday and Busy Periods:

  • During U.S. holidays and busy periods such as Christmas, it may take slightly longer to receive your parcel. We will do our best to inform you about any delays.

International Shipping:

  • Currently, we do not ship internationally.

Returns & Exchanges

Customer Service

For assistance with eligible returns, please reach out to our customer service team at info@lananacreekfarms.com. Please note that once an order is placed, we cannot guarantee changes to the order or shipping address before the order is shipped out.

Return Policy for Lanana Creek Farms

We believe in our products so much that we offer a standard 30-Day Happiness Guarantee from the time of package arrival, so you can shop with confidence. Our 100% satisfaction guarantee is our commitment to ensuring your satisfaction within our guidelines.

Packaging Returns:

Customers are required to package their returns appropriately. If products are returned and damaged in shipping, we cannot honor a reimbursement.

Damaged or Missing Product

If your product is damaged, was never delivered, or is not what you ordered, please reach out to customer service within 14 business days of the package delivery. 

Contact info@lananacreekfarms.com for assistance.

Cancellation or Order Change

If you would like to cancel or make changes to your order, please reach out to us at info@lananacreekfarms.com. If your product has already shipped prior to a cancellation request or order change request, please refer to our return policy for further instructions.

Return Process

If you’re unhappy with your item or would like to swap it for a different product, please return your purchase for a refund or exchange. All of our returns are free! 

Simply follow these steps:

  1. Contact our service team at 936-622-1033 or via info@lananacreekfarms.com. Have your order number ready.

  2. Package returns appropriately.

  3. Affix the return label to the outside of the package.

Return Weight Restriction:

  • Your return must weigh under 11 lbs. to use this service. If it weighs more, please contact Support at 936-622-1033 or via info@lananacreekfarms.com for further information.

Important Notes

  • We require an order number to issue a refund.

  • We will send your replacement item or refund your payment within 30 working days upon receipt of your item.

  • We can only fulfill refund/exchange requests for those orders sent back with a fully completed online returns form.

  • We can only exchange products for up to the same value as the original order.

  • We are unable to refund just part of the collection. To get a refund for collection items, please return the whole collection, and the full sum paid for the collection can be refunded.

For any questions or additional information, please do not hesitate to contact us at info@lananacreekfarms.com.